Contact Us​

Get in touch

24/7 Support – Choose the way that works best for you.

Contact Form Demo

Our store & showrooms

Address

Po Box 15 26 Cr 2417  Pickton TX 75471 US

Phone

+1 802-707265

Email

support@defball.com

Frequently asked questions

Lower Prices for YOU

Our bulk price system has always been oriented towards our end customers!

Customers can buy in small quantities but enjoy lower prices. And can mix different styles to enjoy bulk prices (except for some special offers).

We launch different styles of discount jerseys every month, as long as every order exceeds $75, you can get a discount hot sale jersey at a very cheap price. 

Order Tracking Support   

For Orders placed while signed-in to the Pro Jersey Shop account, sign-in and visit your Order History.

Shipping Time 

Your order goes through several steps before reaching your door. Here are those steps:

Step 1

 Confirm &Process Order

0-3 business days

Step 2

After Shipped Out 

Standard

14-30 business days

Express

7-15 business days

Total

Standard

14-33 business days

Express

7-18 business days

Order Tracking Tips & Considerations

*Please allow 1-2 additional business days processing time for all personalized products

*Shipping times may vary during high volume order periods

If your order has not shipped after three business days, you will receive an email notifying you.  Some reasons for the delay could include the following:

•       We are experiencing higher order volume during this time

•       Item(s) in your order may be on backorder in the next 72 hours

•       Item(s) in your order may be out of stock due to high demand

•       Shipping address is incomplete that can not be shipped

•       A payment issue may have occurred while placing the order

If you need further assistance, please contact us and we are happy to assist. 

 

 

Our operates Monday to Friday, 24 hours in Hong Kong Time, with a lunch break between noon 12: 00 a.m. and 1:30 p.m.

Reach out to our Live Chat, located at the bottom – right corner of our website’s home page!

Our strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges. 

Return Order Condition: All the returned or exchanged items must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned items in an unacceptable condition could not be refunded.

Policy:
1 If the item is damaged or defective.
If the item is damaged or defective, you can exchange for free or ask for a full refund including shipping cost.
The return shipping cost would be on us, and it is calculated using lowest cost shipping method.
2 The item is fine but you change your mind.
If you want to exchange an item without quality issue, you would be responsible for all the shipping costs. This also applies to size changing. The exchange item will be sent to ship once we receive the return parcel.
If you are returning an item without quality issue, you can get a refund of 100% product purchase price, the shipping cost and transaction fees are not refundable. Also you will be responsible for the return shipping cost.
3 The item does not arrive due to wrong shipping information
If you filled in the incorrect shipping information and don’t get the order, you can choose to pay for the shipping cost to have it reshipped, we’ll ship the replacement out once we confirmed the original parcel has been returned to us.
You can also choose to require a refund of 100% product purchase price, shipping cost not included. If your order is shipped free, the shipping cost would be taken from your refund.

Please double check your shipping information before payment.

How to return an item
Please inspect your package once you receive it. If there is any issue of the item, which barely happens, contact us within 48 hours after receiving your package. We would NOT take in complaints made after 48 hours upon receiving the package.
1 Contact our customer service within 48 hours after receiving your package.
2 Send the order back within 7 days after the return is authorized, and please include your order date and order number in the return parcel.
Please send us the tracking number after you return the item. Non-trackable parcels are not eligible for a refund. We would recommend you use parcel service such as EMS, UPS or DHL that offers a tracking method.

Considering  the transportation time of the return takes more than 1 month also the expensive shipping fee, what’s more 

We want to establish a long-term cooperative relationship with you, so here is our win-win solution. The RESENT POLICY.  

WHAT IS  OUR  RESENT POLICY WORKING?

If you are with one of the following conditions, after we confirm, we will resent you a new package.

1.SIZE PROBLEM 

If the size of the product you received does not fit, please provide a photo of you wearing the jersey for confirmation. We will handle the replacement according to the following rules:
Short-Sleeve Jerseys
  • You only need to pay $15 for shipping (if the jersey is customized, an additional customization fee will apply), and we will resend a jersey in your desired size.
Other Products (Non-Short-Sleeve Jerseys)
  • You will need to pay 50% of the original product price, and we will resend a product in your desired size.

2. DELAY SHIPMENT 

1) If the declared shipment time is less than 30 days or equal to 30 days, and it has been more than 30 days since you could track the package online, please contact us, and then we will resend you the package at once for free.（For developed countries）

2) If the declared shipment time is more than 30 days, and it has been more than 60 days since you could track the package online, please contact us, and then we will resend you the package at once for free. (For developing countries)

3. CUSTOMS HOLD OR LOST 

If the package is getting lost or seized by the customs. please provide us proof about that, and we will resend the package to you for free after confirm, and make sure you get it.

Note: 

*Because personalized products are made just for you, they are not returnable.

*Face Covers are not eligible for returns or exchanges due to safety reasons.

 

Where I can see the “declared shipment time”?

When you are on the checkout page, then choose the shipping method, you can see the declared shipment time that follows the shipping method. Free shipping and DHL/FedEx have different declared shipment time.

You don’t have to worry about MOQ limits. We welcome your online orders no matter how much they are! If you’re interested in ordering more than 10K USD or 200 pieces per style/color/size, please contact one of our managers directly

1.About the price
Please refer to ” price ” section in each product for more details.
2.The discount policy

We offer 5% discount if the total is above USD$1000 . if more than 2500USD ,having 8% discount. and more than USD$5000 , having 12% discount. ( not include delivery cost ,tax and VAT).

if you need order more than 10,000USD or 200 pcs per style/color/size, please get in touch with our business manager diretly

3.About loyalty discount or rewards scheme

Yes, we supply loyalty discount, we will calculate your monthly order volume. (without the shipping cost, tax and VAT). Once more than 2500USD, all the order which you place in the next month will have get 5% discount at least.but if your order is more than $1000, you only get 5% discount but not 5+5=10 %, of course , if your order is more than $2500 , you got 8% discount), and more than 5000USD, get 10% discount at least.

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